Refund policy

At Berkshire Plates we try to aim for the highest standard of service which is already provided to our customers and we love what we do for our customers.

Unfortunately, due to the nature of the products and services sold to our customers being bespoke to them, we cannot accept the return for a refund, however If your your item was damaged during transit, or If there was an error made on the order, we will be happy to replace the item or refund it for you.

If you have paid for a product to be made and sent out to you and we require to order these from our supplier, the return will not be accepted as we cannot return them to our supplier, as they do not accept the return either.

However if you have purchased our product and have paid for accessories or postage, we will be more than happy to refund those for you, please bare with us as this will take 3 working days and once refund has been approved it will return to  original payment method.

Should you have any further questions regarding our returns policy, then please feel free to get in touch with us, we are available on the phone or reach out to any of our social medias @berkshireplates you can also email us on info@berkshireplates.co.uk